• Our Privacy Statement

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics

  • Information about us
  • Your data
  • Marketing
  • Your data protection rights
  • Cookies
  • Children
  • Privacy policies on other websites
  • Changes to our privacy policy
  • How to contact us
  • Contacting appropriate authorities
  • Notices and disclaimers

Information about us

We are Africa Matters Limited,
Thomas House,
84 Eccleston Square,
London, SW1V 1PX
Company number: 3676893,

For more information, please see our “contact us” page and/or the footer of this website.

This Website is hosted on behalf of Africa Matters Limited by Xneelo based in South Africa and Germany. You can view their privacy policies at the following links, privacy policy, legal centre, acceptable use policy, terms of service policy, security statement.

Your Data

What we collect

YOUR NAME AND CONTACT DETAILS

Your account information is required in order for us to contact you, without which we cannot get in touch with you. We use your account information for communication purposes and we may use this information to enforce our legal rights. It is stored at ???? mentioned above.

WEBSITE USAGE INFORMATION

We may record how and when you use our website, products and services; your IP address; and cookie data throughout our website which is collected automatically to limit the number of submissions you can make to our site, to protect our site from security threats, and to help us to improve user experience it may be stored in Cookies on your computer (you may disable cookies in your browser but aspects of our website, products or services may stop working) and it is stored at our hosting provider who is located in South Africa or Germany and we retain this information indefinitely.

GOOGLE ANALYTICS

Our website uses Google Analytics which is is a web analysis service provided by Google. Google automatically collects Cookie and website Usage Data and uses it to track and prepare reports and share them with other Google services. Google does not associate your IP address with the usage information it collects. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Google is based in the US and uses EU Standard Contractual Clauses to transfer online advertising and measurement personal data out of the European Economic Area, the UK, and Switzerland.

Google’s privacy policy is here. You may opt out of Google analytics by following these directions.

We do not share this information without prior written consent. All our staff have signed our online systems policies which includes online security system conduct and protocols, non-disclosure and confidentiality clauses and data breach policies. These are available upon your request. We retain this information as long as you use our products or services and for at least one year.

INTERNET SECURITY

We employ a variety of security measures to safeguard your personal information including authentication and encryption (salting, hashing and SSL). On all our websites we also use Wordfence (See privacy statement here) to protect your website from hackers. 

How we collect your data

Each time you visit our site or interact with the emails we send to you, we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, operating system and platform.
  • information about your visit, including the URL clickstream to, through and from our site (including date and time); pages, resources and/or products you viewed or searched for; page response times, errors, length of visits to certain pages, page interaction, and methods used to browse away from the page.
  • information about your interaction with our emails, including whether you have opened the email, the number of times the email is accessed, and your interaction with email content including the links you have clicked.

We may also build a picture of your digital data profile, by taking information on you from public sources, such as your publicly available social media information and other third party sources such as Companies House. We do this to help us direct more targeted information and content to you.

Data from other sources

We may receive information about you if you use any of the other websites we or any of our group companies operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. We also receive information about you from third party telemarketing companies. We or our partners will only contact you where you have given the telemarketing companies your consent for us to do so.

Using your data

We may process your data because:

  • we are legally obliged to e.g. to confirm your identity.
  • the processing is necessary for the performance of the contract with you to provide our services; or
  • it is in ours or a third party’s legitimate interests to do so.

In some instances, we will rely on your consent to process personal data and when we do this, it will be flagged to you at the time.

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Data security & storage

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and offline, with the data being stored on secure servers located within the European Economic Area (“EEA”). There are technological and operational security systems in place that provide protection for personally identifiable information from loss or misuse.

When our registration form asks users to enter information, that information is encrypted and is protected with the best encryption software in the industry – SSL.

Our primary hosting provider is certified to ISO 27001 . This family of standards helps us manage your information and keep it safe and secure.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.

If you have any questions about the security at our website, you can send an email to info@africamatters.com.

Retention

We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements.

Marketing

Africa Matters Limited would like to send you information about products and services of ours that we think you may like. If you have agreed to receiving marketing, you may always opt out at a later date.

You have the right at any time to stop Africa Matters Limited from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please send an email to info@africamatters.com.

Your data protection rights

Africa Matters Limited would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Africa Matters Limited for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Africa Matters Limited correct any information you believe is inaccurate. You also have the right to request Africa Matters Limited to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Africa Matters Limited erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Africa Matters Limited restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Africa Matters Limited’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Africa Matters Limited transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please email info@africamatters.com.

Cookies

A cookie is a small text file written to your hard drive that contains information about you. Cookies do not contain any personal information about users.

The website provider Practiceweb uses cookies to personalise your experience of the website. Most web browsers allow you to control how cookies are accepted by adjusting your web browsers settings. If you set up your browser to reject the cookie, you may still use the website.

Services delivered via the website such as video or embedded content from external providers may also place cookies on your machine (computer).

By continuing to use this site you are deemed to be accepting the terms and conditions and consenting to the website placing cookies on your machine (computer) as set out in the Cookies information page.

Children

We do not knowingly collect personal data from anyone under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personal information to us, please contact us at info@africamatters.com.

Where processing of personal data is based on consent, if we learn that this data belongs to someone under the age of 13, we will cease processing and will take reasonable measures to delete the applicable information from our records, unless the consent is provided by a parent or guardian.

Privacy policies on other websites

Where links are provided to other websites it should be noted that they are not and cannot be governed by our privacy statement. We cannot guarantee your privacy when you access other websites, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of the information we collect and how we use it.

This privacy policy was last updated on the 26th of October 2021.

How to contact us

If you have any questions about our company’s privacy policy, please do not hesitate to contact us:

Contacting appropriate authorities

Should you wish to report a complaint or if you feel that our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. Details are available here https://ico.org.uk/global/contact-us.

Notices and disclaimers

These disclaimers also extend the above rights to our website provider www.practiceweb.co.uk – see service agreement, terms and conditions